SHIPPING AND RETURN POLICIES
In addition to online ordering, many of our customers visit our stores or place orders over the phone for installation at our locations, so if there are questions about what is best for your needs then absolutely call us at 877-999-8277. We can usually help and we're happy to talk! You can pick up your order at our shop, let us install it for you, or have your order delivered to you. We ship via UPS when possible and by LTL freight trucking companies for orders that can't go via UPS. Orders for stocked products placed before 4:00 PM EST will generally ship the same day. Please call 1-877-999-8277 to request special carriers, next-day service, tracking, freight collect, etc.
Privacy & Security
We collect email and telephone information for processing and delivery of orders and we don't sell or lease this information for use by others. Occasionally we'll send promotional emails. We try to make that worth your while and keep it to a minimum. Let us know if you'd rather not. Just call customer service or click the unsubscribe link.
Returns & Replacements
It doesn't happen often, but we gladly accomodate returns and exchanges of new, original conditon product within 30 days of shipping. Just call us at 877-999-8277. Customer is responsible for proper packaging of the returned product, and unless we made an error or the item is defective, customer is also responsible for return freight charges and a 10% re-stocking fee will apply. We are unable to accept returns of products that are customized or manufactured to customer specifications, or products that have been used or exposed to environmental conditions. Prepayment is required in situations where Tarpstop sends replacement product prior to receiving returned product. Once we receive your returned product in new condition we will refund the difference after applicable restocking and freight charges.
Pricing & Promotions
Prices are subject to change. We do our best to be competitive and accurate with pricing and promotions, but errors, oversights, and programming errors can create unexpected results. If incorrect pricing is an issue we'll call you for approval of corrected charges before entering your order.